Privacy Policy

What we collect

Homeowners: name, email, phone, property address, roof details and preferences, insurance carrier and claim number, insurance scope documents, delivery photos, and payment confirmation (not your card or bank numbers).

Roofers: company and contact details, license and insurance documents, terms & conditions, supplier accounts, bids, and payout setup status.

Automatically: sign-in cookies and basic logs needed to run the site.

How we use it

To measure your roof, run bidding, hold and pay out deposits, order materials, send job emails, prevent fraud, and meet legal requirements. We do not sell your personal information or use it for third-party advertising.

What roofers see

Before delivery is confirmed, roofers see only your city, ZIP and roof details. Insurance scopes and roof reports are shown with your name, street address and contact details blacked out. Aerial photos of your home are not shown. After you confirm delivery, your chosen roofer receives your name, address, phone and email to schedule the job.

Insurance companies

If your insurance company or its adjusting firm sent your roof claim to RoofWyze, they gave us your name, contact information, address and claim number so we could set up your account. We share back with them the bids on your claim (price, timeline and warranties, without roofer names) and the status of your job, including which bid you chose and when the roof is complete. We don't share anything else with them, and they can't see other homeowners' information.

Who helps us run RoofWyze

We share information only with companies that provide services to RoofWyze, under their own privacy terms:

• Stripe: payments and roofer payouts. Card and bank details go to Stripe, not RoofWyze.
• Supabase and Vercel: database, file storage and website hosting.
• Resend: sending email.
• Twilio: sending text messages, only if you opt in.
• Anthropic: AI that reads insurance scopes to pull out the roof figures and find personal details to black out.
• Roofr: aerial roof measurements for your address.
• Your roofer's material supplier: the delivery address and material order.

We may also share information if the law requires it or to protect RoofWyze and its users.

Text messages

If you check the optional text box, RoofWyze texts you about your own project or jobs: bids ready, materials ordered, delivery, new jobs in your area and jobs you won. Frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. Texting is never required to use RoofWyze.

We do not sell or share your mobile number or your text consent with anyone for their marketing. Our text provider (Twilio) only delivers the messages.

How long we keep it

We keep job records, agreements and payment records for as long as needed for warranties, taxes, disputes and legal requirements, generally 7 years after a job ends. You can ask us to delete your account; we will delete what we are not required to keep.

Your choices

Email donald@roofwyze.com to see, correct or delete your information, or to stop non-essential emails. Job emails (bids, payments, delivery) are part of the service.

Security

Data is encrypted in transit, stored with access controls, and personal details are hidden from roofers until delivery. No system is perfectly secure; tell us right away if you think your account was misused.

Children

RoofWyze is for adults 18 and over and is not directed at children.

Changes

We will post updates here with a new date. Material changes will also be emailed to account holders.